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DEVELOPING SERVICE PRODUCTS AND BRANDS

JOCHEN WIRTZ

WS PROFESSIONAL

9781944659158

Idioma: INGLES

PVP
12,48
Sin devolucion
MANAGING PEOPLE FOR SERVICE ADVANTAGE

JOCHEN WIRTZ

WS PROFESSIONAL

9781944659332

Idioma: INGLES

PVP
12,60
Sin devolucion
BALANCING CAPACITY AND DEMAND IN SERVICE OPERATIONS

JOCHEN WIRTZ

WS PROFESSIONAL

9781944659271

Idioma: INGLES

PVP
12,48
Sin devolucion
MANAGING CUSTOMER RELATIONSHIPS AND BUILDING LOYALTY

JOCHEN WIRTZ

WS PROFESSIONAL

9781944659363

Idioma: INGLES

PVP
12,55
Sin devolucion
BUILDING A WORLD CLASS SERVICE ORGANIZATION (ASSESSMENT TOOL

JOCHEN WIRTZ

WS PROFESSIONAL

9781944659455

Idioma: INGLES

PVP
12,02
Sin devolucion
UNDERSTANDING SERVICE CONSUMERS

JOCHEN WIRTZ

WS PROFESSIONAL

9781944659097

Idioma: INGLES

PVP
12,48
Sin devolucion
PRICING SERVICES AND REVENUE MANAGEMENT

JOCHEN WIRTZ

WS PROFESSIONAL

9781944659189

Idioma: INGLES

PVP
12,53
Sin devolucion
DESIGNING COMPLAINT HANDLING AND SERVICE RECOVERY STRATEGIES

JOCHEN WIRTZ

WS PROFESSIONAL

9781944659394

Idioma: INGLES

PVP
12,53
Sin devolucion
POSITIONING SERVICES IN COMPETITIVE MARKETS

JOCHEN WIRTZ

WS PROFESSIONAL

9781944659127

Idioma: INGLES

PVP
12,46
Sin devolucion
SERVICE QUALITY AND PRODUCTIVITY MANAGEMENT

JOCHEN WIRTZ

WS PROFESSIONAL

9781944659424

Idioma: INGLES

PVP
12,56
Sin devolucion
CRAFTING THE SERVICE ENVIRONMENT

JOCHEN WIRTZ

WS PROFESSIONAL

9781944659301

Idioma: INGLES

PVP
12,49
Sin devolucion
SERVICE MARKETING COMMUNICATIONS

JOCHEN WIRTZ

WS PROFESSIONAL

9781944659219

Idioma: INGLES

PVP
12,57
Sin devolucion